If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window).
All of our cleaners are interviewed and pass a nationwide detailed background check. Only about 10% of the people who apply end up working as a Dream Cleaned certified cleaner.
We have three levels of security in place. First, our booking page is protected by extended validation SSL. Second, our booking form has its own layer of 256-bit security. Third, credit card transactions are processed by Stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. As the last step in our pre-screening process, we run a detailed nationwide background check on all applicants.
If something goes wrong, we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We price based on the number of bedrooms and bathrooms in the home. Select the number, and the price is shown instantly on the website.
You can view and apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner.
Absolutely! Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have. If you have any questions, just give us a call. We are happy to help.
In most cases, if you are in the Dallas-Fort Worth Metroplex, we can provide service for you. If you have any issues, please contact us and let us know.
In some cases, vouchers or gift cards may only cover a portion of the cleaning service cost. We need a payment method on file to charge for any remaining balance.
You can submit a password change request on the customer login page at dreamcleaned-clients
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not use your coupon for past appointments that are already completed.
Log into your account and update your address in your upcoming booking section. Alternatively, you can call us, and we will update your address for you.
You can submit a password change request on the customer login page at dreamcleaned-clients.
Log into your account at dreamcleaned-clients and update your card on file. Your new card will automatically be added as your default card.
Go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
We price based on the number of bedrooms and bathrooms in the home. Select the number, and the price is shown instantly on the website.
We provide services for all of the Dallas-Fort Worth Metroplex.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We offer extra services like cleaning inside the fridge and inside the oven, which can be selected on the booking form when you select your service.
When you book a service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. You can log into your account at this link: dreamcleaned-clients
Yes, we provide all cleaning supplies, products, and equipment unless there is a specific request for a particular service.